Frequent Asked Questions

1. Standard delivery-UK mainland usually takes 3-7 business days by Royal mail. Once your product has been shipped we will provide you with a tracking number. 

2. Please note as our products are handcrafted it may take up to 7-10 working days before orders are shipped.

3. Products over £50.00 are delivered without an extra delivery cost.

4. Where is my order- After your order has been shipped, we will send you an email. Please contactus@whitestonejewellery.co.uk if delivery is delayed.

5. Can I return my order - We hope you are satisfied with your order. However, should you wish to return items purchased, you may return them to us in their original condition, within 14days from date of receipt and we will issue a full refund.

6. Payments methods- We take the following payment methods ( Credit cards and Debit cards, Mastercard's, PayPal, Google and Apple Pay) 

7. Bespoke services- Contact us if you would like a particular stone or crystal for jewellery not found on our website ( Price varies)